Return Policy
Return & Refund Policy
If something isn't right, you can return it. This policy does not affect your statutory rights under UK or EU consumer law.
30 days to return
You can request a return within 30 days of receiving your order. To be accepted, items must be:
- Unworn, unwashed and in the condition you received them
- Returned with original tags and packaging where possible
How to start a return
Contact us through our contact page with:
- Your order number
- The item(s) you want to return and the reason
- Photos, if the item is damaged, faulty or not what you ordered
We'll reply with the return address and instructions. Please don't send items back to the address on your parcel, as returns sent there without our instructions may not reach us.
Return shipping
Return shipping costs are paid by the customer, unless the item arrived faulty, damaged or was not what you ordered, in which case we cover the cost. We recommend using a tracked service and keeping your proof of postage.
Refunds
Once your return arrives and has been checked, we'll refund you to your original payment method within 14 days. We'll email you when the refund has been issued.
Faulty or wrong items
If your order arrives damaged, faulty or incorrect, contact us as soon as possible with photos and we'll arrange a replacement or full refund at no cost to you.
Cancelling an order
If your order hasn't been dispatched yet, contact us and we'll cancel it and refund you in full. If it has already shipped, please wait for it to arrive and then follow the return steps above.
Contact
For anything about returns or refunds, use our contact page.